Do you have any physical stores?
We sell through our website only; this is how we're able to sell luxury-quality products at a fraction of the price of traditional luxury brands. We know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages, go on Instagram and search the tag #garcetheginforever or images tagged @Ginandgrace, or search online for other images or videos of our products. You can also contact our team (firstname.lastname@example.org) with any questions you have!
Can I Amend my order?
Unfortunately, we are unable to cancel or amend orders once they have been placed.
You can return your order once you have received it, please find further details in our Returns information.
Is My Payment secure?
At Gin & Grace, we take online security very seriously. At no point do we store any financial information on our servers. Gin & Grace employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
How soon will my order be shipped?
Due to the custom nature of our jewelry, we usually ship all orders within 2-10 business days. As most items are made to order, production time can vary from item to item. For the most accurate turnaround time please refer to item description of each piece.
How Do I care for my Gin & Grace jewelry?
To get the longest wear from your piece we recommend a few of the following care tips:
· store in a cool, dry place. Jewelry box or pouch is preferred
· Always clasp your items closed when storing to avoid tangles and knots
· Although our 14k gold piece can be exposed to water and various elements without tarnish it is always best to remove when bathing, swimming, working out and participating in any physical activity that may expose your piece to excessive pressure, or force as it may compromise the links, stone setting or scratch your piece.
· To keep your Gin & Grace Piece looking its best, we recommend cleaning your items with mild soap and water or with a polishing cloth.
How do I know when my order has been shipped?
You will receive a confirmation email from us once your order has shipped, You may want to check your SPAM folder as emails have the tendency to be redirected there from time to time.
Are your rings made of quality meteral?
Absolutely! Our rings are made of only the finest quality materials. Stones and metals naturally differ in quality (i.e. diamonds differ depending on clarity, cut and color; gold color can vary depending on karat), but we pride ourselves in making sure each ring is crafted with the best of the best! Since each ring is unique, we make sure to specify the materials in each listing
How do I measure my ring size?
The average ring measurement for women is a size 6, however yours may well differ from this, so it’s best to double check. We’ve put together this handy guide (pun intended) to help you measure your ring size, all from the comfort of your home.
We know it is not always easy to get the perfect size and so we've put together a ring size guide to help you find the perfect fit, all from the comfort of your home. There you can download and print our digital ring sizer to measure your finger or find the size of an existing ring. Remember, returns are always free, so you can shop risk free.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit/debit cards on our webshop through a secure checkout. We also accept PayPal, which has several payment options, including eCheck and Discover credit card. Additionally, you can use these accelerated checkout methods on our webshop: Apple Pay, Google Pay and Shopify Pay.
Do you offer payment by installment?
We currently do not offer payment by installment